Nexus Logistics CRM & Portal
How a Chennai-based international freight forwarder cut dispatch overhead by 40% using a custom portal and automated tracking.
The Challenge
Nexus Logistics managed international shipments using multiple disjointed email chains, WhatsApp groups, and complex spreadsheets. Dispatchers spent over 3 hours daily manually updating clients and routing trucks. A 15% customer churn rate arose because shippers lacked real-time visibility and delivery updates.
The Solution
Doosix designed and engineered a custom client CRM and portal. Shippers can log in to view interactive maps, upload custom customs documentation, and request freight quotes. Shippers receive automated status changes in real-time, eliminating manual dispatcher status update cycles entirely.
Technical Architecture
The platform runs on a robust PHP framework with a MySQL database. We built automated document parsing using LLM APIs to extract bill of lading data. Real-time notifications are triggered using webhook services linked directly to Telegram alerts for dispatcher status logs.
Pipeline Workflow Steps
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1Customer uploads shipping invoice or bill of lading (PDF/Image) to the portal.
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2Custom AI parser extracts origin, destination, container ID, and consignee data with 99% accuracy.
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3Data is synced to internal SQL database, triggering automated dispatch routes.
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4Telegram bot alerts local drivers and dispatchers instantly with routing instructions.
Results & Long-Term Impact
Nexus Logistics transitioned 100% of their recurring clients to the new portal within 30 days. Weekly client status requests dropped by 80%, allowing the dispatch team to scale operations without hiring extra personnel. Client retention rose by 22% due to consistent, automated shipment tracking alerts.
Project Specifications
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